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Intuit QuickBooks Payroll Changes

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Intuit QuickBooks payroll changes in the upcoming months includes price increases for Basic, Enhanced and Assisted Payroll and the retirement of Complete Payroll.

Pricing Changes:

Basic Payroll (effective 9/1/2011) Enhanced Payroll (effective 9/1/2011)
1 to 3 employees $135.00 $295.00 Assisted Payroll $69.00 per month (1)
Assisted Advantage $135.00 per month (2)
4 or more employees $249.00 (1) $395.00 Per-employee fee $2.00 per payroll (2)

(1) this price is unchanged from current rates.

(2) The $2.00 per-employee fee is being standardized, but other fees may vary, depending on your service plan.

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paychecksComplete Payroll Discontinued on December 21, 2011

Source:  Intuit ProLine News Central – dated May 13, 2011

We want to make sure you are aware of significant changes to the Intuit® product lineup well in advance. As of December 31, 2011, we will discontinue our Complete Payroll service.

Why are we discontinuing Complete Payroll?

We are focused on developing the most effective payroll offerings to provide the best possible features and the highest quality service. Complete Payroll is built on an older technology platform that makes it difficult to maintain. As part of our “technology refresh” program, our payroll team has built a new offering that we believe will be a significant improvement: Intuit Full Service Payroll. Click here to find more information about Intuit Full Service Payroll.

What are your customers’ options?

We understand that your customers will need to find a comparable payroll solution, and we are committed to providing them with the best tools available for effectively managing their payroll. Here are the transition options for your clients:

1) Intuit QuickBooks Assisted Payroll and Intuit Full Service Payroll are two options to consider. Both offer many of the features your clients currently enjoy with Intuit Complete Payroll, including processing and filing of tax forms. You can find detailed comparison information on our website.

2) If your customers’ needs do not match an Intuit offering, we will recommend they contact the appropriate competitor.

3) If they choose, customers can stay on Complete Payroll for the remainder of 2011 and we will process all year-end forms for them.

How will Intuit manage the discontinuation?

First, we are giving customers as much advanced notice as possible (at least 6 months). We also have a dedicated team available to work with your clients on this transition. This team is available 6 a.m. – 6 p.m., Pacific Time, at (866) 820-6377.

We will treat all impacted customers as new customers and help them reevaluate their payroll needs. Customers will have a path forward to a new service, even if not with Intuit, and while we will not automatically migrate data for customers, we will help Complete Payroll customers make the move anytime they choose to do so in 2011.

How can you get more information?

You and your customers have access to a website that offers comparison charts, FAQs, payroll service info and contact numbers.  Click service discontinuation for more detail.

Our dedicated team is also available to answer additional questions and determine the best payroll options and transition process for your clients. Please call us at (866) 820-6377 to speak with an agent.

We know many of your clients rely on Intuit to help manage their payroll, and we want you to know that we are here to work closely with you and your clients to meet their payroll needs. We continue to be focused on developing the most effective payroll offerings to provide you and your clients with the best possible features and the highest quality service.

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Nancy Smyth, Certified QuickBooks ProAdvisor

Nancy Smyth, Sunburst Software Solutions, Inc.
QuickBooks Construction & Payroll Expert


I've been using and supporting QuickBooks products since the early 1990's. I've worked with thousands of contractors, assisting them with QuickBooks setup, Certified Payroll Reporting requirements, AIA Billing and Weighted-Average Overtime.


QuickBooks is a powerful product, but learning how to use it in your construction business can be difficult. I hope you find resources available here to be helpful.

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