Clearly defining the types of support services you offer – technical support, IT support, consulting, or training – is critical to the success of your business
As a QuickBooks 3rd party developer or Certified QuickBooks ProAdvisor, what types of support services do you offer your customers or clients – technical support, IT Support, consulting, or training? Do you have a clearly defined support policy which defines free vs. paid support and what is included?
The term “support” can mean many things to many people, as I’ve found out over the years, it’s a very broad term and can be very confusing because each person that you talk with can have their own definition of what they consider to be support. Be sure that you clearly define what you offer in terms of support and what is included as well as what you provide free of charge and what will require payment.
Let’s take a look at some standard Widipedia definitions:
- Technical Support - Application Support or Technical support (also known as tech support) is a range of services providing assistance with technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product – rather than provide training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available of for a fee.
- IT Support or Consulting – Information technology consulting (also called IT consulting, computer consultancy, technology consulting business and technology services or IT advisory) is a field that focuses on advising businesses on how best to use information technology to meet their business objectives. In addition to providing advise, IT consultancies often estimate, manage, implement, deploy, and administer IT systems on businesses’ behalf, known as outsourcing. IT professionals perform a variety of functions that ranges from installing software applications to designing complex computer networks and information databases.
- Consulting - A consultant (from Latin: consultare “to discuss”) is a professional who provides professional or expert advice in a particular area such as management, accountancy, the environment, entertainment, technology, law (tax law in particular) etc. Consulting, therefore, is providing advice in a particular area of expertise and clients may purchase only as much service from the consultant as needed. Consulting is not the same as Customer Service.
- Training - The term training refers to the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relates to specific useful competencies. Training is TASK oriented and means T –> Training, A –>Attitude, S –>Skill, and K –>Knowledge. Training is teaching someone how to do something.
As a ProAdvisor, much of what we offer is consulting and training; offered at a billable hourly rate or perhaps offered in blocks of time for a set fee – it’s much easier for us to define what we do and do not provide or do. When we run into trouble, we can obtain free support and training simply by picking up the phone and calling Intuit ProAdvisor support or watch free webinars provided by Intuit.
Software Developers, on the other hand have a much tougher time defining the types of services that we provide. We are expected to provide technical support not only for the products that we develop but also for other products as well {QuickBooks and Microsoft}, IT support {such as networking and computer setup}, Consulting, and training {not only for our software but QuickBooks as well}. When we run into trouble we have no one that we can call for free assistance, but rather must rely on Support forums or purchase a support incident.
What are your thoughts on support? Do you have a clearly defined support policy? What’s free vs what’s paid? Are you conveying this clearly to your clients?
This QuickBooks tip discusses adding project information – such as the project name and location – to Invoices and Estimates – by using the Ship To Address block in the job record and modify the template slightly.
There are many times that a contractor, or other business owner, needs to display project information – such as the project name and location – on invoices and estimates. Displaying project information is very useful, especially when a business is working on more than one job or project for the same customer and needs to make it clear which job or project they are talking about when it’s time to create an Estimate or an invoice.
Adding Project Information to Invoices & Estimates
While there are a couple of ways to add project information – such as the project name and it’s location – to an Estimate or Invoice that you generate; I’ve always used the “Ship To” block in the Job record to hold this information.
From the QuickBooks Customer Center, pick a current Job from the Customers & Job list. You can click on the job name to select it and then click the Edit Job button OR if you double-click on the job name you’ll be taken to the Edit window.
On the Address Info tab, look to see if there is any information in the “Ship To” block; if there isn’t, click the “Add New” button (located just below the Ship To block).
When you click on the “Add New” button, QuickBooks opens the Add Shipping Address Information window. Here you will enter details about the job that you want to display on your Estimates and Invoices – see sample screenshot below.
Be sure to check the option for default shipping address, and click the OK button to save the information. Your Job record now has both a billing and shipping address.
Next you’ll want to edit your Estimate and Invoice templates. From the Lists menu, choose Templates (if you aren’t sure which templates you use, click from the Home page click the Estimate or Invoice icons and the template name will be displayed in the upper right corner of the window), double-click on the Estimate template. This opens the Basic Customization window.
From the Basic Customization window, click on the Additional Customization button. On the Header tab – check the Screen and Print options for both the Name/Address and Ship To titles – you can even make changes to the information that displays on the final forms. For example, you can change Name/Address heading to read To Owner and Ship To to Project Information. See the before and after screenshot below.
NOTE: You may need to change the positioning in the Layout Designer, depending on what other options you select on this window.
Click the OK button twice.
Switch to the Home Page, click the Estimate icon and choose the job that you originally edited. Your Estimate form now displays both billing and project information.
When you print your Estimate, this same information will display on your printed form.
We hope you’ve found this QuickBooks Tip for adding Project Information to your Estimates and Invoices to be valuable. If so please take a moment to leave a comment.
From the July 15, 2011 IRS Newswire – IRS Gives Truckers Three-Month Extension; Highway Use Tax Return Due Nov. 30, 2011
WASHINGTON — The Internal Revenue Service today advised truckers and other owners of heavy highway vehicles that their next federal highway use tax return, usually due Aug. 31, will instead be due on Nov. 30, 2011.
Because the highway use tax is currently scheduled to expire on Sept. 30, 2011, this extension is designed to alleviate any confusion and possible multiple filings that could result if Congress reinstates or modifies the tax after that date. Under temporary and proposed regulations filed today in the Federal Register, the Nov. 30 filing deadline for Form 2290, Heavy Highway Vehicle Use Tax Return, for the tax period that begins on July 1, 2011, applies to vehicles used during July, as well as those first used during August or September. Returns should not be filed and payments should not be made prior to Nov. 1.
To aid truckers applying for state vehicle registration on or before Nov. 30, the new regulations require states to accept as proof of payment the stamped Schedule 1 of the Form 2290 issued by the IRS for the prior tax year, ending on June 30, 2011. Under federal law, state governments are required to receive proof of payment of the federal highway use tax as a condition of vehicle registration. Normally, after a taxpayer files the return and pays the tax, the Schedule 1 is stamped by the IRS and returned to filers for this purpose. A state normally may accept a prior year’s stamped Schedule 1 as a substitute proof of payment only through Sept. 30.
For those acquiring and registering a new or used vehicle during the July-to-November period, the new regulations require a state to register the vehicle, without proof that the highway use tax was paid, if the person registering the vehicle presents a copy of the bill of sale or similar document showing that the owner purchased the vehicle within the previous 150 days.
In general, the highway use tax applies to trucks, truck tractors and buses with a gross taxable weight of 55,000 pounds or more. Ordinarily, vans, pick-ups and panel trucks are not taxable because they fall below the 55,000-pound threshold.
For trucks and other taxable vehicles in use during July, the Form 2290 and payment are, under normal circumstances, due on Aug. 31. The tax of up to $550 per vehicle is based on weight, and a variety of special rules apply to vehicles with minimal road use, logging or agricultural vehicles, vehicles transferred during the year and those first used on the road after July.
Last year, the IRS received about 650,000 Forms 2290 and highway use tax payments totaling $886 million.















