Has the need for instant gratification made us forget our manners? More and more people seem to want everything their way and they want it now – no matter when NOW is. Instant everything. Instant messages, email, fax, internet. Instant food, the faster the better. Instant education, job, wealth. Instant medical service, diagnosis, and an instant cure. Instant family. Instant travel. Instant information. Instant banking. Instant support and training – even if it’s 10 p.m. at night. Right or wrong, good or bad, it seem that most people want it NOW! What happened to please and thank you?
I live in a very small, rural town – where people still wave at strangers, if you see someone broken down on the side of the road – you stop to help them out. Life flows along at a very relaxed pace in our little corner of the world.
Cell phones are nothing more than expensive paperweights up here – if you try to use them {IF you are lucky enough to get a signal} you get a Canadian operator who asks you for your credit card — in French! We are not connected 24/7 – nor do we want to be.
Wanting and demanding things NOW is a pretty uncommon occurrence – around here — until I walk across my yard and up the stairs to go to work and then it all changes.
Gone are the days when the phone would ring and we’d hear “Hi, this is so and so from company name – how are you today?” Instead we hear “I need help!” when we answer the phone and seldom is there a please or a thank you. Everyone is in a hurry, their poor planning induced emergency is supposed to become our one and only priority – I need it now is not for me!
Computers and all of these gadgets were supposed to make our lives easier – give us more time for friends, family and fun. As an outsider, for the most part I don’t see that’s happened. People can’t drive down the road without being on their cell phones {even though it’s illegal here in Vermont}, they can’t go to the grocery store and get their groceries without being on their cell phone {the grocery store 14 miles away is one of the few places that you can actually get cell phone service}, my grandchildren seldom go outside because they are glued to video games, and my oldest granddaughter {12} has had a cell phone for 2 years and my daughter complains because she’s always on it “texting” to her friends instead of doing her homework!
If I took “do unto others as they do unto you” to heart – I’d be disconnecting the phone and the internet and hanging a “closed” sign on our website.
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Protecting your business from fraud and theft is a tough job these days – are you doing enough as a business owner to ensure that your assets are safe?
Did you know that according to a 2010 report from the Association of Certified Fraud Examiners, incidents of occupational fraud are 31% more likely to occur at small business as opposed to larger companies? And, to add insult to injury, as many as 40% of small business owners are embezzlement victims and that a staggering one-third of all bankruptcies are the direct result of internal theft!
To be hones, I had no idea of these statistics – until I read a very interesting article yesterday called Five steps to prevent small business fraud, in the Hartford Business Journal Online.
The article discussed:
- Managing finances using secure online banking
- Protecting computer systems and practicing online awareness
- Safely handling sensitive documents and financial statements
- Obtaining fidelity insurance {which protects your business against criminal acts such as robbery, embezzlement, forgery, and credit card fraud}, and
- Incorporating appropriate checks and balances
The author, Michael LaBella, offered some excellent advice about incorporating appropriate checks and balances;
Every small business owner should perform an internal review and assessment of company finances on a monthly basis. Make sure payment amounts match all invoices and check for any missing documents. Running random audits or having a third party audit your books once a year will show your employees you are serious about fraud and deter them from committing deceptive acts.
While that’s very good advice, I don’t think it’s quite enough, below are some additional tips for protecting your business from fraud.
- As a business owner you should be signing all of the checks written on your company checking account – throw out the signature stamp and don’t use the QuickBooks option that allows checks to be printed with your signature already in place! That’s just asking for trouble…..
- Balance your checking account and credit card statements each month – that way you can “see” those transactions and verify where the company’s money has gone.
Yes, this means more for you to do as a business owner – and I’m sure that you already have a full plate – but isn’t it better to be safe than sorry?
What safeguards do you have in place to protect your business from fraud?
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