Frequently Asked Questions about upgrading to QuickBooks 2012 {or any new version for that matter} from QuickBooks users.
Each year when Intuit releases a new version of QuickBooks, I’m flooded with a sea of phone calls/emails from QuickBooks users asking a multitude of questions about the new version. Below are some of the most frequent questions that I’m asked.
Should I/Do I NEED to upgrade to the new version?
I’m usually very conservative in regards to this question, especially the last few years with money being so tight for everyone, but typically my answer is:
IF you are currently using a version of QuickBooks that Intuit will sunset/retire next year OR if you feel that your business would benefit from some of the new features/functions – then you should go ahead and purchase the new version now {while pricing is low} BUT wait awhile before you actually install/move your company data file to the new version. I usually recommend that you wait until AFTER you’ve issued W-2′s and other year-end payroll tax returns.
Here’s why I respond this way:
- Every year when the new version of QuickBooks is initially released, bugs or problems with the program are discovered by the folks who upgrade as soon as the new version is available, I see the problems being reported on the Intuit forums and other QuickBooks forums as well – and the people who are reporting the issues aren’t very happy. So my question to you is — do you want to be one of the early adopters who gets caught or bitten by a bug in the program that wasn’t discovered before it was released?
- If you are currently using a version of QuicBooks that Intuit will sunset or retire next year, then you should go ahead and purchase now, but wait until after you’ve issued your W-2′s. Based on historical data, if you are currently using QuickBooks 2009/Enterprise 9 Intuit will be retiring these versions in May of 2012. If you are using QuickBooks 2008/Enterprise 8.0 {and I actually spoke to someone last week using the 2008 version}, run your payroll in-house and issue your own W-2′s – then you will need to upgrade in order to have the most current W-2 forms.
- If you are using the 2010 or 2011 versions, are happy with things the way they are and don’t want/need any of the new features – then just hold off.
Will the 3rd party add-ons that I use be compatible with the new version?
This is ALWAYS a difficult question for me to answer. QuickBooks add-ons can be written by anyone, so you have to take into consideration when that developer will have access to the new version of QuickBooks to test their product, make sure it works as expected, make any necessary coding changes if they discover a problem, put out an update or patch, etc.
Most of the time there shouldn’t be a problem, but you never know for certain. My best piece of advice, when you rely on 3rd party apps to run your business, is to contact the developer who wrote the program and ask them directly before installing the new version, here’s why – it may be a little technical so bear with me:
- Gold and Silver level developers, who have their 3rd party applications listed on the Intuit Marketplace, have historically been able to have access to a beta version of the new QuickBooks version in late July/early August so that they could perform testing, etc. As of today {September 9} this early access has not been made available to Gold and Silver Developers. NOTE – 9/12/2012 Gold & Silver developers can now download QuickBooks 2012.
- There is a beta version of a new SDK (the Software Development Kit that many developers use to write their add-ons and is required if they are a Gold/Silver developer) that will allow developers to work with some of the new features. But the new version of the SDK is of little use if they also do not have access to the new QuickBooks version for testing, debugging and documenting new procedures or features that the developer might be able to take advantage of.
- Other developers who use the SDK but are not Gold/Silver developers OR use other methods of working with the information in your company file – perhaps they use IIF files or other methods to access the QuickBooks file; also do not have access to the new version for testing and in reality they probably will not have access until right around the same time as you do.
Will my current computer/network run the new version of QuickBooks?
QuickBooks 2012 will require that your computer meets the following requirements, check your computers current settings by clicking your Start button -> choose Computer -> select System. This information came from data provided while I was beta testing and may be different when the final version is released:
Operating System:
- Windows XP, all versions – Service Pack (SP) 2 or later strongly recommended
- Windows Vista, all version with User Account Control (UAC) turned on {installed under a Standard User Account if using 3rd party add-ons}
- Windows 7, all versions with User Account Control (UAC) turned on {installed under a Standard User Account if using 3rd party add-ons}
- Windows Server 2003
- Windows Server 2008
Processor, RAM, Hard Drive Requirements:
NOTE: You’ll be better off with the recommended requirements.
- 2.0 GHz Pentium 4 Processor {2.4 GHz recommended}
- 1 GB RAM {2 GB recommended} for a single user or client machine
- 2 GB RAM for multiple, concurrent users for Pro & Premier
- 2 GB RAM or more strongly recommended for Enterprise on a server
- 2.5 GB free disk space for the actual QuickBooks program – additional space required for the data files
- 250 MB disk space for Microsoft >NET 4.0 Runtime {provided with the installation}
Screen (monitor) resolution:
- QuickBooks Pro, Premier, and Enterprise is optimized for a 1024 x 768 screen resolution
Database Server Requirements:
- Windows XP, all versions – Service Pack (SP) 2 or later strongly recommended
- Windows Vista, all version with User Account Control (UAC) turned on
- Windows 7, all versions
- Windows Server 2003
- Windows Server 2008
When installing the new version should I choose the upgrade option?
We’ll be dedicating an entire blog post to best practices for installing a new version on a computer that currently has QuickBooks installed. Look for this information on Tuesday September 13th.
How does upgrading affect the size of my current file?
During beta testing I worked with two different files so I could see, first hand, how upgrading to QuickBooks 2012 would affect the size of the QuickBooks data file. To check the size of your own QuickBooks file – with QuickBooks open press the CTRL and the 1 keys at the same time OR press the F2 key at the top of your keyboard – this will open a Product Information window and you can find your file size – you should also check the number of DB {Database} file fragments.
The first file was a very small QuickBooks 2011 file with the following specs:
- File size – 14,252 K {which roughly translates to 14 megs}
- Total Transactions – 146
- DB (Database) File Fragments – 3
After upgrading this file to QuickBooks 2012 this same file had the following specs:
- File size – 17,716 K {which roughly translates to almost 18 megs – meaning the file grew 4 megs just from the upgrade}
- Total Transactions – 146
- DB (Database) File Fragments – 10
This is cause for concern, in my opinion – a 4 meg file size increase and a total of 10 database file fragments for a file that only has 146 transactions!
The second company file was
- 162,287 K {162 megs}
- 17,583 transactions
- 1 database file fragment
After the upgrade to QuickBooks 2012,
- File size was 192,396 {about 192 megs or an increase of 30 megs}
- 26 database file fragments
We’ll be dedicating an entire blog post to some basic file maintenance before and after converting your current QuickBooks file to the new version on Monday September 12th.
What are the new features in QuickBooks?
This is the most popular question that I receive and one of the reasons that I started this blog — so you’ll have to stay tuned for that information.
What’s it gonna cost me?
Beginning on September 26, 2011 you will be able to pre-buy QuickBooks 2012 from Authorized QuickBooks Affiliates and directly from Intuit websites. The prices shown below are BEFORE any discounts.
- QuickBooks Pro (single user) – $229.95
- QuickBooks Pro 2 User – $459.95
- QuickBooks Pro 3 User – $649.95
- QuickBooks Pro Add-a-Seat – $229.95
- QuickBooks Premier (single user) – $399.95
- QuickBooks Premier 2 User – $749.95
- QuickBooks Premier 3 User – $999.95
- QuickBooks Premier Add-a-Seat – $359.95
*NOTE: I believe that the Premier Accountant Edition will cost an additional $100 over the prices indicated above and will include Intuit Statement Writer. I have not yet seen official pricing, so will update this price at a later date.*
QuickBooks Pro and Premier is scheduled to be available beginning October 9, 2011 at leading retailers including Amazon, Best Buy, BJ’s, Costco, Fry’s, Office Depot, OfficeMax, Sam’s, and Staples. Typically, the prices that you receive at these retailers will beat any discounts that you would receive if you purchased the software from an Authorized Intuit Affiliate or from Intuit.
Will your software work with the new version?
It should, however, I am waiting – just like everyone else to get my hands on a final release version of QuickBooks to do some more testing before making a more positive statement. I have run our software through some preliminary testing while beta testing the new version and did encounter a couple of issues, nothing major – but I couldn’t tell if the issue was with the QuickBooks beta {because I was having some issues with it} or with our software. I have found over the years that it’s always best to wait until I’ve run tests with a final release and not a beta release before making that final compatibility statement.
I hope you found our frequently asked questions about upgrading helpful. If so, please leave a comment or share it on your favorite social media platform by using the buttons below.
Do you have a question about upgrading?
Yet another massive winter storm is threatening snow and freezing rain from Colorado to the East Coast this week. Do you know what your obligations are to employees who cannot get to work on these bad weather days?
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Q: We are expecting more snow and ice this week and anticipate that employees may have a difficult time getting to work. Several of our employees have already used up their paid days because of bad weather this winter. How should we deal with these absences?
A: If you have operations in areas that experience severe weather, such as winter storms, flooding, or hurricanes, you should include provisions in your policies for weather-related absences. Most employers discuss weather-related absences in their attendance policies. Any policy dealing with attendance during periods of inclement weather should give employees an incentive to get to work and should distinguish between nonexempt and exempt employees.
Nonexempt employees (those employees who are covered by, and not exempt from, the minimum wage and overtime provisions of the federal Fair Labor Standards Act (FLSA)) generally only have to be paid for time actually worked. Accordingly, many employers do not pay nonexempt employees for weather-related absences, although the absence usually is excused. Some allow nonexempt employees to use accrued paid vacation or personal days so that they do not lose compensation. In exceptional situations, some employers pay all nonexempt employees for the day but recognize the efforts of those who worked by providing them with an extra floating personal day.
Some employers allow nonexempt employees to make up the missed time. However, if the employees make up the time in a week in which they also work 40 hours, you will owe them overtime for the additional hours worked over 40. For this reason, most of these employers do not allow the make-up time unless it is scheduled within the same workweek as the time missed. But, even this approach is likely to cause scheduling headaches.
Exempt employees should be handled differently. They are exempt from the FLSA’s minimum wage and overtime requirements because of the nature of their job duties and the fact that they are paid on a salary basis. The most common exempt classifications include executive, administrative, and professional employees.
Under the “salary basis” definition, exempt employees generally must receive their full salary for any week in which they perform work, without regard to the number of days or hours worked. Deductions may be made for less than a full week only in limited circumstances, such as for full-day absences for personal reasons or under a bona fide sick policy. However, deductions for less than full days are not allowed under any circumstances.
Deductions for absences of a day or more because of bad weather are not specifically allowed for exempt employees by the FLSA regulations. However, two Department of Labor (DOL) opinion letters indicate that you can require exempt employees to use paid leave when they are absent because of weather related conditions. In addition, the DOL opinions indicate that it may even be okay to make deductions from exempt employee pay for full-day weather-related absences in certain circumstances.
In the letters addressing snow day absences, the DOL indicated that if an employer is open for business and an exempt employee does not come to work that day, the employer may require the employee to use a paid vacation day or dock the employee for a full-day absence. According to the agency administrator, when a vacation day is used, the employee still receives the same guaranteed salary for the week, so the salary basis is maintained.
To make the case for docking an exempt employee’s pay, the agency reasoned that any absence caused by inclement weather is considered an absence for personal reasons if the employer’s business is open. The employee in effect chooses to stay home instead of reporting to work when the business is open.
If your organization is closed for the day, the opinion letters indicate that you cannot make deductions for full day absences from exempt employee pay because the FLSA regulations specifically do not allow deductions for absences occasioned by the employer or the operating requirements of the business. Under the regulations, no deductions are allowed when work is not available. However you can require that exempt employees use their paid time off (PTO) since they then would receive their entire salary. But, if you do not have any accrued PTO time, you still cannot make a deduction from their pay.
Distributed by Sunburst Software Solutions, Inc. with permission from:
HR Matters E-Tips, copyright Personnel Policy Service, Inc., Louisville, KY, all rights reserved, the HR Policy and Employment Law Compliance Experts for over 30 years, 1-800-437-3735. Personnel Policy Service markets group legal service benefits and publishes HR information products, including the free weekly electronic newsletter, HR Matters E-Tips (www.ppspublishers.com/hrmetips.htm). This article is not intended as legal advice. Readers are encouraged to seek appropriate legal or other professional advice.
A reader asked the following question:
We are a small contractor in San Diego and we are wondering how we get around having to always do an inventory adjustment to get our purchases to the correct COGS account? We have (2) departments but they are both doing construction projects: Service dept does smaller installs and Contracts dept does the bigger jobs so I have been doing a JE to move the material from the Contracts material COGS account to the service COGS account.
Is there an add-on for QB Enterprise 8 that we could use?
Thank you so much for your website/blog. I’ve been reading it faithfully every day!
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There are several inventory add-ons for QuickBooks Pro, Premier and Enterprise; check out these 3rd party add-ons at the Intuit Marketplace.
Based on your comment about “always having to do an inventory adjustment in order to get your Purchases to the correct COGS account”, makes me think that perhaps your items are not correctly set up.
Make sure that your QuickBooks Inventory Items are set up so that they capture both the cost/purchase account as well as a sales account; this method is called a “double-sided” item.
When any type of QuickBooks Service, Inventory, Non-Inventory, Other Charge Item is set up this way you are able to capture the purchase price as well as the sales price.
When you enter a bill from a vendor for the inventory item (or write a check) you should be using the ITEM tab and not the Expense tab.
I’m confident that if you aren’t currently using the QuickBooks Purchase Order function that you would find that beneficial also.
Additionally, rather than using Journal Entries to classify whether it was the Service or Contracts Department – consider using “classes” to handle that.










