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QuickBooks Error ps077, ps034, or ps032

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Error Title:  QuickBooks is having trouble installing payroll tax table update ps077, ps034, or ps032.

From qb_guru_pat on the Intuit Community Forums.

Overview:

After getting QuickBooks payroll updates, when attempting to access federal forms, OR during a payroll update you may be the following error:

QuickBooks is having trouble installing payroll tax table update [ps077, ps034, or ps032].

Cause:

The QuickBooks company file MAY be damaged.

Detailed Instructions:

The error message should include an option to to online to complete the update.  If prompted, click YES to go online and retrieve the update.

Error ps032 may ONLY have the option to click OK to go online.  Clicking OK will run the download again and amy come back with the same error message.

If  your data file is on a server, close QuickBooks on all the computers.  Run the payroll update from the server.  If the update is successful on the server, when you open the file on the other computers, the payroll will be updated.

If going online to get the update does not work:

1.  Run a repair on QuickBooks –

Windows XP & 2000

  1. Click the Microsoft Windows Start button and select Control Panel.
  2. Double-click Add or Remove Programs.
  3. Select the QuickBooks program, and then click Change/Remove.
  4. In the QuickBooks Installation window, click Next.
  5. In the QuickBooks Maintenance window, select Repair, click Next, and then click Repair.
  6. In the QuickBooks Maintenance Complete window, click Finish.

Windows Vista:

  1. Click on the Start button.
  2. Then choose, the Control Panel.
  3. In the Control Panel, double-click on Program and Features.
  4. In Program and Features, select QuickBooks.
  5. Once QuickBooks in selected, click Uninstall/Change.
  6. Choose Repair, then Next, then Repair, then Next.
  7. It may want you to restart your computer. Please do so.

2.  If the repair does not resolve the error then uninstall and reinstall QuickBooks.

1. Click on the Microsoft Windows Start button and select Control Panel

Windows Vista – select Programs and Features.

Select QuickBooks in the list of programs and click Uninstall.

Follow the instructions to uninstall QuickBooks.

Windows 2000 & XP – select Add/Remove Programs

In the list of programs, select QuickBooks and click Remove.

Follow the instructions to remove QuickBooks.

Note: If you are using QuickBooks 2007 or later, repeat the steps above to also uninstall the QuickBooks Product Listing service.

2. Manually remove the following QuickBooks installation folders:

Windows Vista

QuickBooks 2007 and later

  • C:\Program Data\Intuit
  • C:\Program Data\Common Files\Intuit
  • C:\Users\<current user>\App Data\Local\Intuit
  • C:\Users\Public\Public Documents\Intuit
  • C:\Program Files\Intuit
  • C:\Program Files\Common Files\Intuit

Windows 2000/XP

QuickBooks 2007 and later (Pro, Premier, Enterprise)

  • C:\Program Files\Intuit
  • C:\Program Files\Common Files\Intuit
  • C:\Documents and Settings\All Users\Application Data\Intuit
  • C:\Documents and Settings\All Users\Application Data\Common Files\Intuit
  • C:\Documents and Settings\All Users\Documents (Shared Documents)\Intuit

Important: If other Intuit products are installed on your computer, you should only uninstall or rename the QuickBooks version folder found within the Intuit folders: C:\Program Data\Intuit (Windows Vista) or C:\Program Files\Intuit (Windows XP or 2000).

If the Application Data or Program Data folder is not visible:

Windows Vista:

1. Click the Start button and select Computer.
2. In the upper left, click the Organize button.
3. Select Folder and Search Options.
4. Click the View tab.
5. Click Show hidden files and folders.
6. Click OK.

Windows XP:

1. Right-click on the Start button and select Explore.
2. Select the Tools menu and then select Folder Options.
3. Click the View tab, and then under Advanced Settings, select the Show hidden files and folders checkbox.
4. Click OK.

After QuickBooks is completely removed from your system, you can proceed with a new installation.

If you have encountered this error, found our site and followed the instructions above – did this resolve your problem?  We’d like to hear.

3 Responses to QuickBooks Error ps077, ps034, or ps032

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  • Vista …. not for the faint of heart in my opinion. There are just so many things to take into consideration…..
    Will all of my current software run on Vista?
    Will all of my printers, scanners, external drives, etc. run on Vista?

    I have a Vista laptop with 4 megs of ram and a huge harddrive it should run circles around my nearly 3 year old XP desktop with only 2 megs of ram and it doesn’t. I can’t get Vista compatible drivers for my Lexmark duplex printer. And so help me, I hate the Vista User Account Control popping up everytime I turn around nagging me about something that I need to do, like install a software update for our software so I can test it on Vista.

    I also can’t stand the fact that after years of creating my own computer filing storage system that Vista only wants me to save stuff where it wants it to be vs where I need it to be.

    I’m staying with my XP machine for as long as I possibly can.

    I hear Windows 7 is supposed to be better (ya right) it has multiple layers to the User Account Control, so let’s just try to support that as a software developer who has to document how the UAC has to be set up in order for our software to interface correctly with QuickBooks!

    I did just download the Windows 7 RC (Release Candidate) and will start working with that. Stay tuned for posts in the Maad Rants section.

    Nancy

  • I have a question that may be off topic but I am looking for advice as to upgrade to Windows Vista or not. My PC is currently running XP.
    Are there pitfalls that one should consider ?

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About Your Host:

Nancy Smyth, Certified QuickBooks ProAdvisor

Nancy Smyth, Sunburst Software Solutions, Inc.
QuickBooks Construction & Payroll Expert


I've been using and supporting QuickBooks products since the early 1990's. I've worked with thousands of contractors, assisting them with QuickBooks setup, Certified Payroll Reporting requirements, AIA Billing and Weighted-Average Overtime.


QuickBooks is a powerful product, but learning how to use it in your construction business can be difficult. I hope you find resources available here to be helpful.

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