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QuickBooks 2011 – Can’t Verify Subscription Without Internet

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Have you or your clients received a QuickBooks 2011 message window, when you are not connected to the internet, stating:

We can’t detect your internet connection, so we can’t verify your QuickBooks subscription.

QuickBooks 2011 New FeaturesI frequently receive this message and others when I work on my Vista laptop and it is not connected to the internet.  Is QuickBooks 2011 “phoning home” to Intuit?  I seriously believe that it is phoning home to Intuit on a daily basis – either that or I’ve found a bug.


QuickBooks Premier Accountant 2011 R3P with no internet connection on a Vista 32 bit laptop, a Windows 7 64-bit laptop AND a Windows 7 64-bit desktop; logged in as a Windows “Standard” User.

Details of the problem:

Boot computer normally.  The Vista (or Windows 7) User Account Control window will appear, displaying the following message:

A program needs your permission to continue

QuickBooks Utility Application

When I click on the Details option, the following file name and location displays on Vista:

C:\Program Files\Intuit\QuickBooks 2011\DBManagerExe.exe, Start Server 256

When I enter the Admin password, QuickBooks launches automatically – without my doing anything – and a window appears stating:

We can’t detect your internet connection, so we can’t verify your QuickBooks subscription.  Check that you are connected to the Internet and click Retry.

QuickBooks 2011 - Can't verify subscription

Right click on the image to enlarge it.

Because I know that I’m not connected to the Internet, I click Cancel (clicking Retry only makes the message display again).

QuickBooks 2011 then loads, but loads “oddly” – meaning that it doesn’t load the Home page, the Icon bar, or even the last company file that I had open – only the Menu bar loads but even that does not load properly.

The ONLY items that are active on the menu bar are the File and Help menus.

no company file loaded

Right click on the image to enlarge it.

Using the File menu, I scroll down to the Open Previous Company option; which displays no previous files – when in fact it should display 9 different company files that I have been working with.

no previous company files

Right click the image to enlarge it.

In order to actually open a company file, I have to use the Open or Restore Company option and browse/select which file I want to work with.

This behavior has been happening consistently on my Vista laptop every morning this week (I use this machine in the wee hours of the morning on the comfort of my couch).

I decided to test my theory, so when I came to work this morning I unplugged my Windows 7 desktop and my husbands Windows 7 laptop (both 64-bit machines).

I experienced different results with these machines, which leads me to believe the following:

  1. If you have selected the option to Keep QuickBooks running for faster startups (Edit menu -> Preferences -> General Preference -> My Preferences tab) AND you are not connected to the internet; then you will experience the UAC Window for the QuickBooks Utility Application.  If you turn this option off, you will not receive this any longer.
  2. I believe that the “Can’t Verify Subscription” message is due to having signed up for an Intuit Workplace Application at one point or another and canceled the subscription.  My husband who has never signed up for an Intuit Workplace Application did not receive the “Can’t Verify subscription” message – while I have signed up to test Intuit Workplace Applications.

I have submitted this as a “bug” to Intuit.

I’m making this information available because I have seen others post about the same issues and thought that you would like a “heads up”.

2 Responses to QuickBooks 2011 – Can’t Verify Subscription Without Internet

    About Your Host:

    Nancy Smyth, Certified QuickBooks ProAdvisor

    Nancy Smyth, Sunburst Software Solutions, Inc.
    QuickBooks Construction & Payroll Expert

    I've been using and supporting QuickBooks products since the early 1990's. I've worked with thousands of contractors, assisting them with QuickBooks setup, Certified Payroll Reporting requirements, AIA Billing and Weighted-Average Overtime.

    QuickBooks is a powerful product, but learning how to use it in your construction business can be difficult. I hope you find resources available here to be helpful.

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