What Types of Support Services Do You Offer – Technical Support, Consulting, Training?

"Maad" Rants & Other Stuff
Clearly defining the types of support services you offer - technical support, IT support, consulting, or training - is critical to the success of your business As a QuickBooks 3rd party developer or Certified QuickBooks ProAdvisor, what types of support services do you offer your customers or clients - technical support, IT Support, consulting, or training?  Do you have a clearly defined support policy which defines free vs. paid support and what is included? The term "support" can mean many things to many people, as I've found out over the years, it's a very broad term and can be very confusing because each person that you talk with can have their own definition of what they consider to be support.  Be sure that you clearly define what you offer in…
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